These Terms & Conditions ("Terms") govern your access to and use of the BLA Sanvad mobile application, its administrative web console at bla.loksetu.com, and any related services (collectively, the "Service"). By creating an account, signing in, or otherwise using the Service, you agree to be bound by these Terms. If you do not agree, please do not use the Service.
1. About the Service
BLA Sanvad is a field-survey and citizen-engagement platform operated for the BLA Sanvad programme. The Service lets authorised enumerators capture structured survey responses on a mobile device and lets programme administrators review submissions, manage assignments, and export aggregated reports.
2. Eligibility and Accounts
The Service is intended for use by authorised programme staff, volunteers, and field enumerators in India who are at least 18 years of age. By registering you confirm that:
- You are at least 18 years old and legally able to enter into a contract.
- The information you provide during registration is true and accurate.
- You will keep your login credentials and OTP codes confidential.
- You are responsible for all activity carried out under your account.
We may suspend or deactivate any account that we reasonably believe is being used in violation of these Terms or applicable law.
3. Acceptable Use
You agree that you will not, and will not attempt to:
- Submit information you know to be false, misleading, or fabricated, or impersonate any other person.
- Conduct surveys without the respondent's informed consent or collect data outside the scope assigned to you.
- Reverse engineer, decompile, or interfere with the operation of the Service or any underlying infrastructure.
- Access or attempt to access any account, geography, or data set that you have not been explicitly assigned.
- Use the Service to harass, threaten, or harm any individual or community, or to violate any law or third-party rights.
- Copy, redistribute, or commercialise the survey responses or any part of the Service without prior written authorisation.
4. Respondent Consent and Data Handling
Before recording any response, you must obtain the respondent's informed verbal consent and confirm the consent question inside the survey. You must collect only the information requested by the active survey definition and must keep respondent identities confidential. Misuse of respondent data — including but not limited to selling, leaking, or contacting respondents outside the survey's stated purpose — is strictly prohibited and may result in immediate deactivation and legal action.
5. Content Ownership
All survey responses, geographic mappings, configuration data, and derived reports are the property of the BLA Sanvad programme. You retain no ownership interest in survey content collected through the Service. The Service software, its UI, and its underlying APIs are owned by the operator and protected by applicable intellectual property laws.
6. Availability, Updates, and Modifications
The Service is provided on a best-effort basis. We may add, change, or remove features, suspend the Service for maintenance, or update these Terms from time to time. Material changes will be communicated through the app or via email; continued use after the change takes effect constitutes acceptance of the revised Terms.
7. Device Permissions
The mobile app requests the following device permissions to deliver its core functionality:
- Camera and Photos — to attach an optional respondent photograph and an optional profile picture.
- Location (while in use) — to record GPS coordinates for the surveys you collect, used for quality verification.
- Network — to sync drafts and submissions with the BLA Sanvad server.
You may withdraw any of these permissions from your device settings; the affected features will be disabled accordingly.
8. Termination and Account Deactivation
You may deactivate your account at any time from the Profile screen. Deactivation marks your account as inactive, signs you out of all devices, and prevents future sign-ins until an administrator reactivates your access. Survey data already submitted is retained for programme audit and reporting purposes; see the Privacy Policy for retention details.
We may suspend or terminate your account if you breach these Terms, if required by law, or if the underlying programme ends.
9. Disclaimer of Warranties
The Service is provided "as is" without warranties of any kind, whether express or implied, including merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or free from third-party interference.
10. Limitation of Liability
To the maximum extent permitted by applicable law, the Service operator shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, data, goodwill, or other intangible losses arising out of or in connection with your use of the Service.
11. Indemnity
You agree to indemnify and hold harmless the Service operator and the BLA Sanvad programme from any claims, damages, liabilities, and expenses arising out of your misuse of the Service, your violation of these Terms, or your violation of any applicable law or third-party right.
12. Governing Law and Jurisdiction
These Terms are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the competent courts at Pune, Maharashtra.
13. Contact
For any questions about these Terms write to support@bla.loksetu.com.